Shipping policy

1) Shipping Areas
We ship to all governorates across Egypt.

2) Delivery Time
Orders are delivered within 3 business days from the date the order is
confirmed. The countdown begins after phone confirmation, not at the
moment of checkout. Delivery may take longer in remote areas, during
holidays and peak seasons, or in circumstances beyond our control.

3) Shipping Cost
• Free shipping on orders of EGP 1000 or more.
• Orders under EGP 1000: EGP [[shipping fee]].
The final cost is shown before you complete your order.

4) Order Confirmation
After checkout, our team will call you on the number provided to confirm
your order and address. If we cannot reach you after [[3]] attempts
within [[48 hours]], the order is cancelled automatically.

5) Cash on Delivery
You may pay in cash to the courier upon receiving your order.
Please have the exact amount ready where possible.

6) Inspection on Delivery
You have the right to inspect the outer packaging before paying, to
confirm it is intact and matches your order. If the packaging is visibly
damaged, please refuse the delivery and contact us immediately.

7) Returns & Exchanges
You may request a return or exchange within 14 days of delivery,
provided that:
• The packaging is intact, unopened, and the outer seal is unbroken.
• The product is in its original condition and unused.
• Proof of purchase is available (order number or invoice).

8) Non-Returnable Cases
Because of the nature of skincare products and to protect health and
safety, we cannot accept returns of:
• Products whose packaging has been opened or whose seal is broken.
• Products that have been used, even partially.
• Products damaged by misuse or improper storage.
• Orders received more than 14 days ago.

9) Damaged or Incorrect Items
If your item arrives damaged or is not what you ordered, contact us
within [[48 hours]] of delivery with clear photos of the product and its
packaging. We will replace it or refund you in full at no extra cost.

10) Return Shipping Cost
• If the return is due to our error (wrong or damaged item): we cover it.
• If the return is a change of mind: [[the customer covers return
  shipping]].

11) Refunds
Refunds are issued within [[7]] business days of us receiving the product
and confirming it meets the conditions above, using the original payment
method or in cash as agreed.

12) Failed Delivery
If an order is refused for reasons unrelated to the product, or delivery
fails due to incorrect details, shipping costs may be applied to future
orders.

13) Contact
WhatsApp / Phone: [[number]]
Email: [[email]]
Working hours: [[from - to]]